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Homex Virtual Agency is a Kosovo-based company providing top-tier, English-speaking virtual teams specialized in Sales, Customer Support, and Lead Generation for U.S. businesses.
Homex Virtual Agency is a Kosovo-based company providing top-tier, English-speaking virtual teams specialized in Sales, Customer Support, and Lead Generation for U.S. businesses.
Your customers use every platform. So do we.
Homex delivers fully managed omni-channel support services — phone, chat, email, social media, and SMS — all unified, tracked, and handled by trained U.S.-style agents.
Live agents answering calls professionally, following your scripts, logging every detail.
Real-time web/app support for sales, service, or tech questions.
We handle general inquiries, tickets, complaints, and updates — fast, clear, and brand-aligned.
Short-form, two-way messaging for confirmations, updates, or issue resolution.
We manage Facebook, Instagram, and TikTok DMs and comments, ensuring no lead or complaint is ignored.
Zendesk, Freshdesk, Zoho Desk, Intercom — we plug into your stack, log every touchpoint, and stay on-brand.
Whether they start on chat and switch to email or call later, we maintain context. Customers never repeat themselves.
– 75% of customers expect support on multiple channels
– 60% won’t wait more than 1 hour for a response
– Businesses that unify support see higher retention, better reviews, and fewer lost leads
– Omni-channel isn’t a trend — it’s what serious brands offer.
It’s support across multiple platforms — unified under one strategy. Customers reach out on chat, email, or DMs, and our team manages it as one conversation.
We use your helpdesk, CRM, and ticketing system. If you don’t have one, we’ll set it up for you.
Pick the ones that matter most: phone, chat, email, WhatsApp, Facebook, Instagram, TikTok, SMS, etc.
Yes — we operate based on your business schedule and scale to 24/7 if needed.
Yes. All agents are fluent, trained in U.S. support tone, and onboarded to match your brand.
Need full-cycle client support? See our Sales & Customer Support Services.
With Homex’s omni-channel support services, you get a professional, scalable team across every platform — one inbox, no missed opportunities.
Homex Virtual Agency is a Kosovo-based company providing top-tier, English-speaking virtual teams specialized in Sales, Customer Support, and Lead Generation for U.S. businesses.
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