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Homex Virtual Agency is a Kosovo-based company providing top-tier, English-speaking virtual teams specialized in Sales, Customer Support, and Lead Generation for U.S. businesses.
Homex Virtual Agency is a Kosovo-based company providing top-tier, English-speaking virtual teams specialized in Sales, Customer Support, and Lead Generation for U.S. businesses.
Fast, friendly, and remote support for your users.
Homex Virtual Agency provides reliable help desk support services, handling everything from technical issues to product guidance — across web apps, SaaS tools, CRMs, and more.
Our virtual agents are trained to communicate like native U.S. professionals and follow proven customer service scripts tailored to your industry.
We resolve login issues, crashes, update problems, and bugs across platforms.
Our agents walk users through your features and solve how-to questions in real time.
From email setup to troubleshooting common device issues, we’ve got your users covered.
Fast replies and full ticket resolution using your preferred helpdesk platform.
Assistance with connectivity, password issues, browser compatibility, etc.
We support tools like Salesforce, HubSpot, Lightspeed, Square, and more.
Absolutely. Our agents are trained to provide both technical support and product walkthroughs — and we’re happy to be trained on your custom tools or processes as well.
No problem — we’ll get familiar with your system through documentation and hands-on testing before going live.
Yes — check out our Sales and Customer Support Services for full lifecycle client engagement.
Many businesses use platforms like Zoho Desk to streamline help desk operations — and we can support your system too.
We’ll take care of tech issues, product guidance, and user happiness with our fully-managed help desk support services.
Homex Virtual Agency is a Kosovo-based company providing top-tier, English-speaking virtual teams specialized in Sales, Customer Support, and Lead Generation for U.S. businesses.
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